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Terms & Conditions

General Terms and Conditions

Welcome to Cocaranti.com. Use of this website is subject to the following terms. If you disagree with any part of these terms and conditions please discontinue use of Cocaranti.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, whether as a registered user or a visitor to the site. Our terms and conditions, including our privacy policy, govern Cocaranti’s relationship with you in relation to this website. The term ‘Cocaranti’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office and place of registration is Cocaranti, 71 King Street, Knutsford, Cheshire, WA16 6DX. Our company registration number is 5633963. The term ‘you’ refers to a user or viewer of Cocaranti.com.

Please note that a trademark application is currently underway for Cocaranti, the application number is REF2012526282

All content of the pages of this website is for your general use and general information only; furthermore it is subject to change without notice. Please see our Privacy Policy for more detail of our cookies policy and privacy when using our website. Neither Cocaranti nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies and errors. We expressly exclude liability for any such inaccuracies and errors, to the fullest extent which is permitted by law. Your use of this website is entirely at your own risk, for which we are not liable. It shall be your own responsibility to ensure that any products, services or information which are available through Cocaranti.com meet your requirements. This website contains material which is owned by or licensed by us or our partners, including, but not limited to, the design, layout, look, appearance and graphics. Reproduction of any of the mentioned material is prohibited in accordance with the copyright notice, which forms part of these terms and conditions. All appropriate credit is given to trade marks reproduced in this website. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the current laws of England, Northern Ireland, Scotland and Wales. The information contained in this website, for general use only, is provided by Cocaranti. We endeavour to keep the information up to date and correct. We make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever, arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, Cocaranti takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. This website and its content is copyright of Cocaranti- © Cocaranti. 2012. All rights reserved.

Registration

To place orders or use some of the features within Cocaranti.com you will need to register. When you register you are required to provide information about yourself that is accurate in all respects.   If any of your registration information change, please notify us immediately at the following e-mail address info@cocaranti.com.  We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify Cocaranti immediately of any breach of security or unauthorised use of your account. We will keep your password safe and will only allow password resets once our security requirements have been met.

If you sign up to our newsletter you will receive information on new arrivals and promotions. You may request to stop receiving our updates at any time, simply select the unsubscribe option from any page within the website or contact us at info@cocaranti.com.

Please refer to our Privacy Policy for information about how we use your data.

Pricing Policy

Prices shown on the Site are in GBP are inclusive of VAT at the applicable rate.  All transactions will be charged in GBP. If you are a customer whose credit/debit card is not denominated in Sterling the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. The GBP price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.  The price of an item may change at any time during the selling period due to promotions or markdowns.

If you select a shipping destination, where VAT is not applicable then VAT will be removed at checkout.

Orders

In order to make purchases on cocarant.com you will be required to provide your correct personal details. This will include but is not limited to: your name, phone number, e-mail address. You will be required to provide valid and correct payment details and you confirm that you are the person referred to in the Billing information provided.

Please refer to our Privacy Policy for information about how we use your data.

You may be given the option to Pre-Order certain items, which will require Advanced Payments to ensure that you receive this item as a priority once the Cocaranti is in receipt of this stock.  Cocaranti will only take Pre-Orders where there is confirmation from the supplier that delivery has been scheduled for these items to Cocaranti.  Pre-orders are subject to the same terms and conditions as all other purchases.

When your order has been placed, you will receive an email acknowledging the details of your order. Acceptance of your order will be confirmed once the order has been dispatched.  This will complete the contract between you and Cocaranti, unless in the meantime you have emailed info@cocaranti.com to cancel the order.

All orders are subject to availability items in your shopping basket or wishlist are not reserved and may be purchased by other customers. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, or that the item ordered is out of stock.

Cancelling your Order under the Distance Selling Regulation

You have the right to cancel your order with us provided you give us written notice any time from order placement up to 7 working days from the day after you received you order. Notice of contract cancellation must be given in writing to: Contract Cancellation, Cocaranti, 71 King Street, Knutsford, Cheshire, WA16 6DX or by email to: info@cocaranti.com.

Where an order is cancelled we will issue you with a full refund including the original shipping cost if applicable.  For orders that have been received you will need to return the entire order. 

Our Cancelled Order address is:

Cocaranti

71 King Street

Knutsford

Cheshire

WA16 6DX

United Kingdom

 

All goods will be inspected once received. The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way. Refunds will be issued within 30 days of us receiving your cancellation notice. In the event of a dispute regarding receipt of the cancelled order by us we may request proof of the postage back to us.

If we do not receive the cancelled order back within 30 days, we will arrange to have it collected from you at your cost.

 

Delivery

At Cocaranti, we know how important it is to receive your goods when you expect them and we use a large network of couriers to deliver goods. Cocaranti also insures each order during transit until it is delivered to your specified delivery address.

We will send you a confirmation e-mail once your order is on its way and we track all our orders.

Your order may arrive anytime between 7am and 9pm and a signature will be required upon receipt of your parcel. However, if you are not in when your parcel arrives a card will be left, letting you know where the parcel is or how to arrange redelivery.

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS and/or email.

UK Delivery

Currently Cocaranti offer free standard delivery for full price items (discount applied at checkout) or £3.95 for sale items, which takes up to 5 working days. We also offer next day delivery, which guarantees your order for the next working day for orders placed before 3pm Monday to Thursday and costs £7.95. Orders placed after 3pm on Thursday will be delivered on Monday excluding UK Bank Holidays.

You may also choose free collection from our Knutsford boutique, meaning you can collect at a time convenient to you, within our opening hours (Monday-Saturday 10-5.30). We will hold any collection orders for 7 days from the order date in store. For any orders not collected within this time the order will be refunded.

International Delivery

Please refer to the following table for details of the delivery charges that apply to each specific country and the countries that we delivery to.  Delivery rates are dependent upon weight and will be clearly specified once the shipping destination is selected at checkout.  Delivery will be within approximately 5 days of dispatch, which will be within 24 hours of the order being placed Monday – Thursday.  Orders placed on Friday will be dispatched by the following Monday excluding UK Bank Holidays.

 

Group

Countries

Delivery Rate

1

Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia (FYR), Moldova, Monaco, Montenegro, Netherlands, Norway, Portugal, Republic Of Ireland, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,Turkey, Vatican City State

Price £15 for 500g, + £3.50 per 500g extra.

2

Algeria, Argentina, Aruba, Australia, Bangladesh, Belize, Benin, Burkina Faso, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Comoros, Côte d'Ivoire, Djibouti, Egypt, Fiji, French Guiana, French Polynesia, Gabon, Gibraltar, Greenland, Guadeloupe, Guinea, Guinea-Bissau, Hong Kong, India, Jamaica, Japan, Kuwait, Kyrgystan, Madagascar, Mali, Martinique, Mauritania, Mauritius, Morocco, Netherlands Antilles, New Caledonia,New Zealand, Oman, Pakistan, Qatar, Russia, Senegal, Singapore, Taiwan, Tajikistan, Thailand, Togo, Turkmenistan, Ukraine, United Arab Emirates, USA, Uzbekistan, Wallis and Futuna Islands, Yemen

Price £20 for 500g, + £5 per 500g extra.

3

Bulgaria, Poland, Romania

Price £50 for 500g, + £3.50 per 500g extra.

4

Albania, Georgia

Price £60 for 500g, + £3.50 per 500g extra.

5

Afghanistan, Angola, Anguilla, Antigua and Barbuda, Bahamas, Bahrain, Barbados, Bermuda, Bhutan, Botswana, Brazil, Brunei Darussalam, Burundi, Cambodia, Cayman Islands, Chile, China, Colombia, Congo, Costa Rica, Dominica, Dominican Republic,Ecuador, El Salvador, Equatorial Guinea, Faroe Islands, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Indonesia, Iraq, Israel, Jordan, Kenya, Lebanon, Lesotho, Liberia, Macau, Malawi, Malaysia, Maldives, Marshall Islands, Mexico, Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Nepal, Nicaragua, Nigeria, Norfolk Island, Northern Mariana Islands, Panama, Paraguay, Peru, Philippines, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Seychelles, South Africa, Sri Lanka, Swaziland, Tanzania, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, Uruguay, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Zambia, Zimbabwe

Price £80 for 500g, + £8 per 500g extra.

Please note that we are not liable for customs taxes and duties charges that may apply to your shipment on entry to your country.  Please contact your Customs and Duties office directly if you have any questions.

Returns and Exchanges

You can return any item within 7 days of receipt for a refund.

If you wish to return part or all of your order please email us the details of the items you wish to return, as instructed within your order. We will email you a returns form and code. Then simply fill in the returns form and send it back to us along with the item.

The following must be completed:

· Order Reference (found on the invoice delivered with your order)

· Invoiced Date (found on the invoice delivered with your order)

· Customer Name

· Product Reference (found on the invoice delivered with your order)

· Reason for Return including if the item is believed to be faulty.

· Quantity

The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way. Please ensure that you obtain proof of postage from the Post office as this may be requested by us in the case of dispute. We are not responsible for any items that are returned to us by mistake and we will only accept returns which have been notified to us in advance and have a valid returns code. For all returns, the items returned must be in their original condition, which includes tags and any packaging. If you want it replaced for a different size or colour, or you want a different item, you will need to place a new order.

All goods will be inspected on return. We will then send you an email as soon as we are confident the goods are in their original condition and the return has been allocated. We will refund the price you purchased your item at, including sale items but will not refund the original shipping costs (if applicable). Any refund will automatically be issued to the card you used to place the original order. This can take between 5 – 10 days to show on your bank/credit card account, dependent on your bank/card issuer.

You will be notified if anything is found to be in an unsuitable condition and this will then be sent back to you. Please note that all Cocaranti purchases must be returned to Cocaranti rather than to the brand.

Our returns address is:

 

Cocaranti Returns

 

71 King Street

 

Knutsford

 

Cheshire

 

WA16 6DX

 

United Kingdom

 

If you have any queries please do not hesitate to contact us,

Monday-Saturday 10am to 5.30pm on 01565 651269 or anytime at info@cocaranti.com

If an item is found to be faulty outside of the normal return timescale, please contact info@cocaranti.com

 

Payment

At Cocaranti.com we accept payment by Visa, MasterCard, American Express, PayPal and many more. Cocaranti.com trade worldwide and you can pay with various currencies. If your chosen payment method is successful, payment will be taken immediately and you will receive confirmation of your order and payment via email. If your chosen method of payment is unsuccessful, you will not be charged and we will notify you of the unauthorised payment via e-mail. Please note that even if a payment is not authorised some card issuers may choose to make the amount appear unavailable for a short period of time.

 

Promotional Offers

There are currently no promotional offers in place.

Gift Vouchers

Cocaranti offer Gift Vouchers for both online and in-store. Gift Vouchers purchased online are sent electronically on the date you specify to the email address given and can only be used online. Gift Vouchers purchased in-store can only be used within our Knutsford boutique. Gift Vouchers are not redeemable for cash and have no cash value; they may be used as part or full payment.

 

Online Gift Vouchers

For online Gift Vouchers payment for the Gift Voucher will be charged on purchase not on the date of issue and are valid for 12 months from issue. The value of the Gift Voucher is your choice. The Gift Voucher will be allocated to the recipient's account in the form of e-wallet credit which can be redeemed at the final stage of the checkout.

Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by ourselves. Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another Gift Voucher

If the recipient does not already have an online account with our site, the client will have to create an account using the email address the voucher was delivered to, this can be done at during the checkout process. The funds will then automatically appear and the option given to redeem the funds against the cost of purchases in the basket.

If the items purchased total less than the gift voucher amount the remaining funds will stay in the e-wallet to use on the next purchase, if the items purchased exceed the gift voucher amount the remaining value must be paid by card in order to complete the order.

Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued.

Please note e-wallet funds can not be used in conjuntion with PAYPAL payment.

For more information please contact Cocaranti at info@cocaranti.com or 01565 651269.