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Delivery & Returns

 

Delivery

At Cocaranti, we know how important it is to receive your goods when you expect them and we use a large network of couriers to deliver goods. Cocaranti also insures each order during transit until it is delivered to your specified delivery address.

We will send you a confirmation e-mail once your order is on its way and we track all our orders.

Your order may arrive anytime between 7am and 9pm and a signature will be required upon receipt of your parcel. However, if you are not in when your parcel arrives a card will be left, letting you know where the parcel is or how to arrange redelivery.

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS and/or email.

UK Delivery

Currently Cocaranti offer free standard delivery on full price items (discount applied at checkout) or £3.95 for sale items, which takes up to 5 working days. We also offer next day delivery, which guarantees your order for the next working day for orders placed before 2pm Monday to Thursday and costs £7.95. Orders placed after 2pm on Thursday will be delivered on Monday excluding UK Bank Holidays.

You may also choose free collection from our Knutsford boutique, meaning you can collect at a time convenient to you, within our opening hours (Monday-Saturday 10-5.30). We will hold any collection orders for 7 days from the order date in store. For any orders not collected within this time the order will be refunded.

International Delivery

Please refer to the following table for details of the delivery charges that apply to each specific country and the countries that we delivery to.  Delivery rates are dependent upon weight and will be clearly specified once the shipping destination is selected at checkout.  Delivery will be within approximately 5 days of dispatch, which will be within 24 hours of the order being placed Monday – Thursday.  Orders placed on Friday will be dispatched by the following Monday excluding UK Bank Holidays.

 

Group

Countries

Delivery Rate

1

Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia (FYR), Moldova, Monaco, Montenegro, Netherlands, Norway, Portugal, Republic Of Ireland, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,Turkey, Vatican City State

Price £15 for 500g, + £3.50 per 500g extra.

2

Algeria, Argentina, Aruba, Australia, Bangladesh, Belize, Benin, Burkina Faso, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Comoros, Côte d'Ivoire, Djibouti, Egypt, Fiji, French Guiana, French Polynesia, Gabon, Gibraltar, Greenland, Guadeloupe, Guinea, Guinea-Bissau, Hong Kong, India, Jamaica, Japan, Kuwait, Kyrgystan, Madagascar, Mali, Martinique, Mauritania, Mauritius, Morocco, Netherlands Antilles, New Caledonia,New Zealand, Oman, Pakistan, Qatar, Russia, Senegal, Singapore, Taiwan, Tajikistan, Thailand, Togo, Turkmenistan, Ukraine, United Arab Emirates, USA, Uzbekistan, Wallis and Futuna Islands, Yemen

Price £20 for 500g, + £5 per 500g extra.

3

Bulgaria, Poland, Romania

Price £50 for 500g, + £3.50 per 500g extra.

4

Albania, Georgia

Price £60 for 500g, + £3.50 per 500g extra.

5

Afghanistan, Angola, Anguilla, Antigua and Barbuda, Bahamas, Bahrain, Barbados, Bermuda, Bhutan, Botswana, Brazil, Brunei Darussalam, Burundi, Cambodia, Cayman Islands, Chile, China, Colombia, Congo, Costa Rica, Dominica, Dominican Republic,Ecuador, El Salvador, Equatorial Guinea, Faroe Islands, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Indonesia, Iraq, Israel, Jordan, Kenya, Lebanon, Lesotho, Liberia, Macau, Malawi, Malaysia, Maldives, Marshall Islands, Mexico, Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Nepal, Nicaragua, Nigeria, Norfolk Island, Northern Mariana Islands, Panama, Paraguay, Peru, Philippines, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Seychelles, South Africa, Sri Lanka, Swaziland, Tanzania, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, Uruguay, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Zambia, Zimbabwe

Price £80 for 500g, + £8 per 500g extra.

Please note that we are not liable for customs taxes and duties charges that may apply to your shipment on entry to your country.  Please contact your Customs and Duties office directly if you have any questions.

 

Returns and Exchanges

You can return any item within 7 days of receipt for a refund. This policy applies to sales on our website only.  In store purchases are subject to different terms and conditions.

If you wish to return part or all of your order please email us the details of the items you wish to return, as instructed within your order. We will email you a returns form and code. Then simply fill in the returns form and send it back to us along with the item. 

The following must be completed:

 

·         Order Reference (found on the invoice delivered with your order)

·         Invoiced Date (found on the invoice delivered with your order)

·         Customer Name

·         Product Reference (found on the invoice delivered with your order)

·         Reason for Return including if the item is believed to be faulty.

·         Quantity

The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way. Please ensure that you obtain proof of postage from the Post office as this may be requested by us in the case of dispute.  We are not responsible for any items that are returned to us by mistake and we will only accept returns which have been notified to us in advance and have a valid returns code. For all returns, the items returned must be in their original condition, which includes tags and any packaging. If you want it replaced for a different size or colour, or you want a different item, you will need to place a new order.

All goods will be inspected on return.  We will then send you an email as soon as we are confident the goods are in their original condition and the return has been allocated.  We will refund the price you purchased your item at, including sale items but will not refund the original shipping costs (if applicable). Any refund will automatically be issued to the card you used to place the original order. This can take between 5 – 10 days to show on your bank/credit card account, dependent on your bank/card issuer.

You will be notified if anything is found to be in an unsuitable condition and this will then be sent back to you. Please note that all Cocaranti purchases must be returned to Cocaranti rather than to the brand.

Our returns address is:

 

Cocaranti Returns

71 King Street

Knutsford

Cheshire

WA16 6DX

United Kingdom

 

If you have any queries please do not hesitate to contact us,

Monday-Saturday 10am to 5pm on 01565 651269 or anytime at info@cocaranti.com

If an item is found to be faulty outside of the normal return timescale, please contact info@cocaranti.com